Refund policy

At Brickaroo, we want you to be happy with your purchase. If you experience any issues, please contact us and we will do our best to help.

Returns

We accept returns within 14 days of receiving your order if the item is:

Customers are responsible for return shipping costs unless the item is faulty or incorrect.

To request a return, please contact us at:
admin@brickaroo.com.au

Please include your order number and a brief description of the issue.

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of receiving the order.

We may request photos to help assess the issue.

If confirmed, we will offer one of the following:

This is provided in accordance with Australian Consumer Law.

Occasionally, manufacturers may have missing pieces.

If this happens, please email us with:

We will arrange replacement parts as quickly as possible. If we have the parts in stock, they are usually shipped the next business day.

We do not offer refunds for change of mind on:

For unopened products, change-of-mind returns may be accepted within 14 days, but return shipping costs will apply.

Once we receive and inspect your return, we will notify you of the outcome.

If approved, refunds will be issued to the original payment method within 3–5 business days.

Shipping costs are non-refundable.

Orders marked for store pickup must be collected within 14 days unless arranged otherwise.

If you have any questions, please contact us:

Brickaroo
📧 admin@brickaroo.com.au
🌐 www.brickaroo.com.au